Frequently Asked Questions - Digital Gift Cards
Please try registering again. Sometimes, there is a slight delay from the cellular carrier. If the problem persists, please call us or email us on our support line.
A recipient may not receive a text notification about their Giftbomb for several reasons like phone switched off, traveling in a foreign country, roaming access, change in number, etc. Please ask the recipient to register on the app using the same cell phone number that you used to send the Giftbomb. The recipient’s Giftbomb is tied to their individual phone number and the Giftbomb will automatically appear in their digital wallet (in the app) when they register. Please reach out to us if you continue to face this issue.
Please ensure that you have registered with the same number that your friend used to send the Giftbomb. The Giftbomb is tied to a specific number so it is important that the same number is used for registration. Please reach out to us if this problem persists.
Please go the settings page (click on the profile picture image on the top right corner of the main homepage). You will then see a “Recent Purchases” feature where you can check if a Giftbomb has been sent, delivered/received or redeemed.
We are sorry that this occurred. We are working on features to prevent this from happening in the future. For now, please email us and we will correct the issue for you.
The maximum face value of a card is $1000 and the minimum face value of a card is $5.
The app will unfortunately not work without internet or data connection. We encourage you to connect to Wi-Fi or cellular data service to use all the features.
Last Revised: December 14th, 2019
Please try registering again. Sometimes, there is a slight delay from the cellular carrier. If the problem persists, please call us or email us on our support line.
A recipient may not receive a text notification about their Giftbomb for several reasons like phone switched off, traveling in a foreign country, roaming access, change in number, etc. Please ask the recipient to register on the app using the same cell phone number that you used to send the Giftbomb. The recipient’s Giftbomb is tied to their individual phone number and the Giftbomb will automatically appear in their digital wallet (in the app) when they register. Please reach out to us if you continue to face this issue.
Please ensure that you have registered with the same number that your friend used to send the Giftbomb. The Giftbomb is tied to a specific number so it is important that the same number is used for registration. Please reach out to us if this problem persists.
Please go the settings page (click on the profile picture image on the top right corner of the main homepage). You will then see a “Recent Purchases” feature where you can check if a Giftbomb has been sent, delivered/received or redeemed.
We are sorry that this occurred. We are working on features to prevent this from happening in the future. For now, please email us and we will correct the issue for you.
The maximum face value of a card is $1000 and the minimum face value of a card is $5.
The app will unfortunately not work without internet or data connection. We encourage you to connect to Wi-Fi or cellular data service to use all the features.
Last Revised: December 14th, 2019
From signing and returning the contract, we can get you live and selling on the app within hours. Once set up you can issue cards digitally for all your needs. Eg. promotional, marketing, giveaways, holiday employee trade etc. You save on plastic and admin time as well.
Our payment processor deposits the money directly in your bank account every 7th business day. The deposit amount may vary (compared to the purchases) if there are any additional bank holidays in the prior week.
Each location has a dashboard. You can track purchases, redemptions and statements.
There is no cost to sign up, set up fees.
We have two pricing options to choose from
- $25 per month plan + 3% credit card fees – Billed annually. CC fees collected upon sale
- 12% fee per transaction – Out of 12%, we pay credit card fees, transaction costs and bank transfer costs, etc. Fees collected upon sale and balance remitted.
So far, avg. spending over the value of the gift card is 40% and non-use is anywhere from 9%-19% which you get to keep.
The easiest set up at the moment is to add Giftbomb as a payment/tender type on your system. At redemption time, the user redeems the gift card on their phone and shows the redeemed amount to the staff. The staff then enters the amount redeemed in the system and closes the transaction like a typical check.
A sample redemption is shown below:
Your regular POS audit should tally up the Giftbombs redeemed on that day. You can match that to the redemptions on the merchant dashboard. The dashboard is updated in real time so when the customer has redeemed on the phone, it will update on the dashboard as well.
The app will not allow a customer to use more than what is available on the Giftbomb. Any attempt to do so will result in an error message.
We can mirror your current structure. Each location can have either the same bank account or different bank account. We currently have vendors that have the same bank account tied to all their gift card sales and some that prefer to keep it separate and make an internal adjustment at the end of the year (based on redemptions at each location). Giftbombs can be set up to redeem at multiple locations!
Yes, it is a simple one page document with screenshots and also video. We also offer to do training/onboarding with any of your team members and encourage them to download the app.